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Geroo Jaipur endeavors to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for exchanging any of the items.


As per our company policy we do not accept return and refund. You can request an exchange or a credit note in the following instances only:
  • Product (s) delivered is inaccurate than the one ordered i.e. the product does not match the item in the order confirmation email.
  • Product (s) size issue.

In all the cases above, please be advised the product being returned for exchange should be in unused condition, with its original tags intact.

 

Process for Exchange:

If your purchase meets our exchange criteria stated above, Send an email at info@geroojaipur.com or call us within 1-2 days of delivery with the following information:
  • Name
  • Order number
  • Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
Our team will address your concern and will contact you for the necessary action. Please send the product back to us yourself, we do not have a reverse pickup facility for now. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Geroo Jaipur will not be responsible for any lost shipment.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

Address for the Exchange:

21 Geroo, Mangal Vihar, Kasliwal Path,
Gopalpura Bypass Road, Near Ridhi sidhi Chauraha,
Jaipur, 302018

Once we receive the package, it will go through a quality check at the warehouse. If it meets our criteria, your exchange will be initiated.

Note: The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by the customer.

Process for Refund:

If you don't want a product exchange, you can request for a store credit note equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 90 days from the date of receipt of store credit note.

Process for Cancellation

Please note you can cancel your order within 24 hours of placing the order. Once it is processed after 24 hours, no cancellation request will be entertained.

Please call us on + 91 9024690913 or write to us at info@geroojaipur.com to request a cancellation.

The customer agrees not to dispute the decision made by Geroo and accept the decision regarding the cancellation.

As part of usual business practice, we reserve the right to cancel the order and refund the entire amount back to you, if the order has not been approved / processed.