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Geroo Jaipur endeavors to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for returning or exchanging any of the items.

We do not accept returns. You can request an exchange in the following instances only:
  • Product (s) delivered is inaccurate than the one ordered i.e. the product does not match the item in the order confirmation email.
  • Product (s) size issue.

In all the cases above, please be advised the product being returned for exchange should be in unused condition, with its original tags intact.

 

Process for Exchange:

If your purchase meets our Exchange criteria stated above, Send an email at geroojaipur@gmail.com or call us within 24 hours of delivery with the following information:
  • Name
  • Order number
  • Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
Our team will address your concern and will contact you for the necessary action.
Once we receive the package, it will go through a quality check at the warehouse. If it meets our criteria, your exchange will be initiated.
Note: In case of any exchanges shipping will be borne by the customer.
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